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"Professional friendly service"

About: University Hospitals of North Midlands NHS Trust

I attended an appointment on Wednesday 15 January at the x-Ray department for an MRI scan.

It was obvious that due to power outage the appointments were running late and the Staff were under a great deal of pressure.

I was very pleasantly surprised by the efficiency, kindness and professional manor in which I was treated and wish to express my thanks to all the staff including reception, radiographers and supervision from the cardiology department.

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Responses

Response from University Hospitals of North Midlands NHS Trust 4 years ago
University Hospitals of North Midlands NHS Trust
Submitted on 27/01/2020 at 11:22
Published on nhs.uk at 11:25


Dear Mr Richards

Thank you for taking the time to provide us with your feedback which I know the staff will be delighted to receive. It is great to hear that you had such a positive experience despite the clinic running late and the staff being under so much pressure

Kind Regards

Angela Grocott

Head of Patient Experience

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