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"AMAZING"

About: Heartlands Hospital

basically last year i broke my foot and ended up having to have major surgery to put a plate into it so that it can get better, the surgeon mr EL Gamal was AMAZING, not only did he manage to save my foot which i really wanted to get rid of. but he convinced me to work through it and i went through some nasty Depression so he said to wait it out and was really patient with me saying itll get better and here i am nearly a year later after physio with a foot that works just as good as it used to. so seriously Doc if you read this THANK YOU FOR EVERYTHING. you really helped me ALOT<3. btw its the patient you kept telling to not bear weight but every time you saw me i was getting worse because i would walk around. you believed in me and also i quit smoking because you said it would help with the recovery so THANK YOU IT MEANS MORE THAN YOU KNOW.

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Response from Heartlands Hospital 4 years ago
Heartlands Hospital
Submitted on 20/01/2020 at 14:19
Published on nhs.uk at 17:25


Responded: 20.01.20

Dear Vmj

Thank you so much for getting back in touch with us regarding your husbands treatment at Heartlands Hospital a year ago.

So pleased he is still doing well, I will ensure the staff are aware of your feedback, they will be delighted to know they have made such a difference to your family life. Although the past year has been a difficult one at times for our staff, our dedicated staff are still working hard to deliver the best service possible.

Thank you for keeping in touch and helping to boost staff morale, your feedback is very welcome. Wishing your husband continued good health.

Kind regards

Patient Experience Team

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