"Very upset and confused"

I’ve been unwell for a year now, back and forth to the docs, tried to get an appointment 3 times last week. Finally got a phone appointment, no call came, no call from surgery to let me know.

Explained I needed a sick certificate, told to call back Monday.

I have depression, on going ear infections, some sort of blockage in my head, fluid build up. Keep feeling sick. Explained I was moving to Southend in a week, told to ring Monday, that was the answer to everything I said.

Where is the duty of care, I need a certificate for my universal credit appointment on Tuesday.

I’ve never experienced such bad practice at any other surgery I’ve registered with.