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Lovely staff....horrific waiting times

Story from nhs.uk

"Lovely staff....horrific waiting times"

About: Rotherham Hospital

Staff have been lovely but the waiting times are crazy!! 2 appointments 10.30 and 11am.....but not seen until 12.45!! Please give your staff extra time to see their patients or stop booking as many patients in at same time. I work full time so have to take half a day off for what should be two 30min appointments. Glad i am not paying for parking!

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Responses

Response from Samantha Robinson, Head of Patient Experience, The Rotherham NHS Foundation Trust 4 years ago
Samantha Robinson
Head of Patient Experience,
The Rotherham NHS Foundation Trust

Submitted on 28/01/2020 at 14:44
Published on Care Opinion at 14:44

Dear Anonymous

Hello my name is Samantha, Head of Patient Experience at the Hospital. I was sorry to read of your experience. It is always our intention to provide the best service possible and as such disappointing when the services falls below the expectations of our patients. Should you wish to discuss this matter further in order that we may look into your concerns and find out what was the cause of the delay was please contact the Patient Experience Team on 01709 424461, alternatively you can email the team at the following address, your.experience@nhs.net.

Kindest regards

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