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"Breast clinic Forth Valley Royal"

About: Forth Valley Royal Hospital / Women's outpatient clinics and investigations

(as a service user),

I attended the outpatients breast clinic on 13th Jan at Forth Valley Royal. What could have been an unpleasant experience was made  much less stressful by the caring and friendly staff and very well organised clinic.

A lovely warm welcome from the lady at out patients reception  set the tone for the morning followed by friendly staff who introduced themselves and their role and explained what they were doing.

All procedures took place in the one place on the same day, much appreciated by a busy working mum. Thank you to all for making a potentially stressful experience as positive as possible.  

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Responses

Response from Roslyn Grant, Clinical Service Manager, Urology/OMFS/Orthodontics/ENT/Surgical Skin Team, NHS Forth Valley 4 years ago
Roslyn Grant
Clinical Service Manager, Urology/OMFS/Orthodontics/ENT/Surgical Skin Team,
NHS Forth Valley
Submitted on 17/01/2020 at 18:57
Published on Care Opinion at 22:50


Thank you so much for taking time to let us know about your experience at the breast clinic which I am pleased to read was a positive one.

As you say it can be a very daunting experience but it was made more pleasant by staff and a seamless pathway. I will pass on your comments to my team as I like to let staff know how appreciated they all are.

Roslyn Grant

Operational Manager

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