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"truly appreciated by both me and my family."

About: Victoria Hospital / Respiratory Medicine

(as the patient),

I ended up unexpectedly being in hospital for 10 nights. The atmosphere from nurses and doctors was first class. The over riding impression was that they were all extremely helpful, caring and friendly; they could not do enough to help. Many thanks, that was truly appreciated by both me and my family.

I am coeliac and lactose intolerant. There was a menu to choose from, and the breakfast girl sent for gluten free bread, toasted it and brought it freshly to me every morning. Excellent, thanks. On New Years Day only sandwiches were delivered but the nursing staff arranged for me to get a salad from the staff canteen, much obliged. 

 Contact with the doctors (especially Amanda) was very accessible, so very helpful to me and my son. 

To call out a few specific names; Kathleen charge nurse, Lesley staff nurse, Ashley nurse who washed my hair at night. All fab.

The cleanliness of the ward could not be faulted. The open visiting is ideal.

I wanted to write to say a huge thanks to everyone on the ward.

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Responses

Response from Gillian Malone, Interim Head of Nursing, Emergency Care, NHS Fife 4 years ago
Gillian Malone
Interim Head of Nursing, Emergency Care,
NHS Fife
Submitted on 23/01/2020 at 12:30
Published on Care Opinion at 12:30


picture of Gillian Malone

Dear KIW

Thank you for taking the tme to provide us with this lovely feedback! It is really heartening to hear how impressed you were with the caring staff whom you came into contact with.

I am pleased to hear your dietary needs were met without any issue and that you felt the medical team were accessible to you and your family.

Thank you for the particular mention of certain staff - they are delighted to hear you found their care to be so good.

On behalf of the team, we hope you are continuing to recover well and we send you and your family our very best wishes for 2020,

Kind Regards

Gillian

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