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Care Opinion

Disgraceful

Story from nhs.uk

"Disgraceful"

About: York Hospital

Arrived at 1:30am, sign reads 3hrs wait time, after over 7hrs waiting, still not seen anyone, this hospital is an absolute joke, when I asked, they said it's been busy, not much in the way of emergency patients, not much in the way of walk in patients either

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Responses

Response from Lauren Rainer, Administrator, Patient Experience Team, York Teaching Hospitals NHS Foundation Trust 4 years ago
Lauren Rainer
Administrator, Patient Experience Team,
York Teaching Hospitals NHS Foundation Trust

Submitted on 14/01/2020 at 16:55
Published on Care Opinion at 16:55

Thank you for letting us know about your experience in our Accident and Emergency Department. Please accept my apologies for the delay you experienced - we should have updated our waiting times better and kept you fully informed. Sadly, as this feedback is anonymous, I am unable to raise it further for you. However, please feel free to contact the Patient Advice and Liaison Service (PALS) on 01904 726262 who can action your comment further.

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