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No emphaty

Story from nhs.uk

"No emphaty"

About: Whipps Cross University Hospital

I went to the appointment at the oral surgery after I year I was waiting. I was welcomed by a consultant who was extremely rude not only with me but with the lovely nurse too, whilst I was being visited. She explained the risks of the next steps with no emphaty whatsoever. I have been in pain for 3 days, half of my face is in pain. She gave me antibiotics and let me go. I felt awful and treated like I wasn't even human. No emotions at all. I hope the dentists who will treat me will be much better.

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Responses

Response from Whipps Cross University Hospital 4 years ago
Whipps Cross University Hospital

Submitted on 13/01/2020 at 10:34
Published on nhs.uk at 15:10

Dear Anonymous

Thank you for taking the time to contact us with your feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to look into the issues you have raised and the findings of our enquires can be shared with you, if you wish. We would therefore like to request that you contact our PALS team on site with your details - wxpals.bartshealth@nhs.net or Tel. No. 020 8535 6438

Kind regards

Central Complaints Team

Barts Health NHS Trust

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