"Very poor"

My husband is in severe pain can not walk we came in December was told operation early January we saw the consultant he said early January got a letter to come for another pre op 7th January even though he had one in November when we got there was told we did not need to come so for a 74 year olds going there up at 5 30 because we had to get hospital transport from Wigan then the spinal team as said early February it is a joke they keep moving the goal posts very disappointed with the treatment so far they even put urgent on the surgery letter but that must be a joke keep sending wrong information it is a disgrace from this hospital he has 3 holes in is spine a collapsing coccya and fractured vertebrae not good given up