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"Professional Caring Amazing"

About: Mersey and West Lancashire Teaching Hospitals NHS Trust

My husband had a stroke on both sides of his brain on Christmas Day. From a very bleak outlook explained to us with compassion and care he is now home. The staff on 5D and 5C were amazing. They treated him with dignity and care and us with compassion. They were always friendly and professional, ensuring both his physical and emotional needs were met. The catering and cleaning staff worked relentlessly to ensure he had food he liked and could manage and the room was spotless. The teamwork has continued with regular visits at home from the stroke team, speech and language and physio. As a family we cannot thank everyone enough. You are all truly outstanding. For a system that is clearly under immense pressure from underfunding and stretched staff we just have incredible gratitude and admiration for everyone who cared for our family.

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Response from Mersey and West Lancashire Teaching Hospitals NHS Trust 4 years ago
Mersey and West Lancashire Teaching Hospitals NHS Trust
Submitted on 17/01/2020 at 09:02
Published on nhs.uk at 09:14


Thank you for taking the tiem to share your feedback about your husbands care on wards 5C and 5D at Whiston hospital. We pride ourselves on ensuring that all our patients and families recive 5 Star Patient Care so it is exceptionally pleasing to hear that all the teams supported you and your husband over the Christams period.

Your thanks have been forwarded to the teams and they are delighted.

Once again thank you.

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