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Care Opinion

Hospital stay over Xmas

Posted By UHM27

"Hospital stay over Xmas"

About: University Hospital Monklands / General Medicine (Wards 2,10,12 and 17)

(as a volunteer/advocate),

Ward18 - admitted just before Xmas, cannot speak highly enough of the staff, the nurse who was on duty when I was admitted stands out as very special. The food I have had has been excellent, and plenty of it. Regular cups of tea. The care I got was outstanding and every member of staff was so friendly and attentive. Ward and toilets are very clean. I am being discharged tomorrow but have actually enjoyed my time as a patient. Planning my discharge has been smooth, seen by many people beforehand.

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Responses

Response from William McCutcheon, Head of Business Support, Property Support Services Division, Law House, NHS Lanarkshire 4 years ago
William McCutcheon
Head of Business Support, Property Support Services Division, Law House,
NHS Lanarkshire

Submitted on 09/01/2020 at 15:11
Published on Care Opinion at 15:11

picture of William McCutcheon

Dear UHM27 (as a volunteer/advocate)

Sorry to hear that you had to spend Christmas in hospital. It is good to hear that your experience of the catering and cleaning standards was a positive one. I will pass on your comments to the catering and domestic staff.

I hope you are making a good recovery.

Regards

William

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Response from Susan Wilson, Senior Nurse, Care of the Elderly, University Hospital Monklands 4 years ago
Susan Wilson
Senior Nurse, Care of the Elderly,
University Hospital Monklands

Submitted on 13/01/2020 at 14:00
Published on Care Opinion on 14/01/2020 at 09:00

Dear UHM 27,

I am sorry that you had to spend Christmas in hospital,however, am glad that your experience was a positive one at that you are on the road to recovery. The staff strive to be person centred and ensure they are meeting the needs of their patients. I will pass onto the ward team which includes medics, nursing and domestics that you felt that standards where high.

Many thanks for taking time to write to us.

Regards

Susan

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