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Personalised service with a touch of humour

Posted By Galloway

"Personalised service with a touch of humour"

About: Dumfries & Galloway Royal Infirmary / Ear, Nose & Throat

(as a service user),

Earlier today I had a nasal surgical biopsy under the care of Dr Pelekoudas at Dumfries & Galloway Royal Infirmary. I cannot commend the team highly enough. They were caring, responsive and offered a totally personalised service with a touch of humour. It made the experience much less of a challenge than might have been anticipated. Thank you for your professionalism and kindness.  

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Responses

Response from Annette Finnigan, Senior Patient Experience & Safety Officer, Acute and Diagnostic Services Directorate, NHS Dumfries and Galloway 4 years ago
Annette Finnigan
Senior Patient Experience & Safety Officer, Acute and Diagnostic Services Directorate,
NHS Dumfries and Galloway

I am a Senior Patient Experience & Safety Officer for Acute and Diagnostic Services

Submitted on 09/01/2020 at 13:18
Published on Care Opinion at 13:18

Dear Galloway,

Thank you so much for taking the time to share your experience with us. I am pleased to hear that you have had such a positive experience at DGRI.

I will forward your kind comments to the department and people involved, as I am sure they will be delighted to hear such positive feedback about the excellent care they are delivering to their patients.

Thank you again for taking time to post your lovely feedback.

Kind Regards,

Annette

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