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"The treatment I received after a fall."

About: Crosshouse Hospital / Accident & Emergency Crosshouse Hospital / Trauma & orthopaedics Physiotherapy - East Ayrshire

(as the patient),

Day 1: 

while out for my daily exercise I tripped while running and landed heavily, putting out both hands to break my fall. I knew immediately that I’d dislocated my left shoulder. Forty-plus years ago I had a Putti-Platt operation on my right shoulder so I knew what was in front of me. I walked a quarter of a mile home and my wife took me to  A&E. This is where my report really begins. 

I was seen by the staff on duty within 5 minutes of registering. I was x-rayed where it was confirmed that part of the socket (glenoid lip) had broken so it wouldn’t be as straight forward as the last time. The shoulder was reset and placed in a sling to maintain stability. I was instructed not to remove the sling until I’d seen the specialist. I was back home after 4 hours of what I can only describe as excellent medical attention.

Day 2: 

I was contacted by the hospital staff to go in for a CT scan on my shoulder. Being a public holiday I was in and out the hospital within 20 minutes.

Day 3: 

This time I was contacted by one of the orthopedic doctors to say that my case merited surgery and that I was to report to the ward in a few days to be prepared for surgery.

Day 5:

All went well and I was admitted into a single room in the ward where I was given all the necessary preparations. 

Day 6:

First thing in the morning I was seen by my surgeon who explained fully what lay ahead especially in comparison to my previous experiences. All other staff explained their role in my operation so the operation went ahead that afternoon.

I was back in my room a bit later than planned but all had gone well and I had a reasonably good night’s rest.

Day 7:

Once again my surgeon came in and explained in great detail the procedure that had to be done to repair the damage suffered in the fall. All the other staff, Anaesthesia, Physiotherapy etc came in to check me out and I was discharged that afternoon. 

Day 8:

I am a retired scientist who has always trained and kept fit so all the extra details given were much appreciated.

All the staff that I came into contact with during my treatment, from the room cleaning lady right up to the surgeon were a credit to the NHS and Crosshouse Hospital in particular. I just cannot speak highly enough of my overall treatment but thanks to everyone I came in contact with and the ones in the background I never met. 

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Responses

Response from Claire Gilroy, Specialty Doctor, Emergency Department, University Hospital Crosshouse, NHS Ayrshire and Arran 4 years ago
Claire Gilroy
Specialty Doctor, Emergency Department, University Hospital Crosshouse,
NHS Ayrshire and Arran

Emergency

Submitted on 20/01/2020 at 15:49
Published on Care Opinion at 15:49


picture of Claire Gilroy

Dear IR,

I am very sorry about my late response to your feedback but I was trying to get more information about the service you received. The orthopaedic department has recently started a new virtual clinic for shoulder injuries and I believe you are one of the first patients to benefit from this service. The aim is to improve the patient experience, decrease unnecessary hospital appointments and decrease the time to surgical intervention (if required).

I was particularly pleased that you felt you were given all the information you required and that your experience of all the staff was so good. Your feedback has been passed on to all of the teams involved in your care.

I hope your shoulder is healing well and that you continue to keep up your daily exercise programme!

Claire

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