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"Amazing treatment and care."

About: James Paget University Hospital

On Monday 6th January, I was referred to the Eye Clinic with a detached retina and within 2 hours I was in surgery, having undergone all the necessary preliminary assessments.

I would like to thank the surgeon and his whole team for such marvellous treatment both on that day and the next when I needed follow up treatment for raised intraocular pressure.

The excellent medical care was at all times accompanied by good information and caring nursing staff.

I know that a detached retina is a medical emergency but this surpassed all my expectations.

I would also add that I asked to be referred to the James Paget having previously observed the way the Ophthalmology Department looked after my husband and other patients having cataract surgery in 2018.

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Responses

Response from James Paget University Hospital 4 years ago
James Paget University Hospital
Submitted on 08/01/2020 at 13:47
Published on nhs.uk at 14:19


Dear Mary

Thank you so much for posting your lovely feedback. I do hope that you are feeling much better. It is great to hear that you have had such a positive experience following your recent attendance and I have shared your comments with the teams involved.

Best Wishes

Amanda Hood

Head of Patient Experience and Engagement

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