"Prescriptions failure"

About: Haxby Group Hull

When did the new legalisation start regarding the stopping of 6 month repeat prescriptions. Just been with my partner to find out why nothing had been set up at the chemist for their 6 x 1 month prescription which had been the regular way they collected their tablets . The receptionist said legally they now give 28 day prescriptions only . We have been given no notice about this . Nothing was mentioned when we attended Calvert lane before Christmas to ask for a 6 x 1 months repeat prescription and were told it would be set up . However nothing was done. My partner has been on these tablets for 4 years , so has had 8 x 6 months of repeat prescriptions . However nearly 50 %of the time we have had to go back to the surgery because of a failure to set up the repeat prescriptions. Now one of us will have to attend Calvert Lane to request a prescription and pray that it will be actioned. Then return 48 hours later to pick up the paperwork and hope it is available . Now its 2 visits a month instead of 2 a year increasing our carbon footprint because we will be in the car.

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Response from Haxby Group Hull

Thank you for your feedback regarding your prescriptions. We are sorry that you are experiencing difficulties requesting and receiving your prescriptions. There are many different ways in which prescriptions can be managed, removing most of the inconvenience to the patient. We would like the opportunity to discuss your concerns with you and work to resolve your query. Please can you contact our General Manager Karen Phillips on 01482 303963 who will be happy to help you with this.

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