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2 hour wait!

Story from nhs.uk

"2 hour wait!"

About: Southmead Hospital

I visited here with my wife who had an appointment. It took two hours to eventually be seen. Was an absolute disgrace and there was no contact from the staff to say about any delay. The staff looked like they didn't care and when I mentioned the length of wait to the receptionist, I received a rude response and told to deal with it. Really need to work on their communication.

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Responses

Response from Southmead Hospital 4 years ago
Southmead Hospital

Submitted on 22/10/2019 at 14:51
Published on nhs.uk at 20:02

Dear Phil,

I am sorry that when you attended an appointment with your wife that it took so long before she was seen. Clearly you were not kept informed and you didn't receive the response that we would have wished from the receptionist you spoke to and this is not acceptable. If you would like to call to discuss this further, please contact us on 0117 414 4567 or 4568 and we would be happy to take further details from you. Kind regards, Sue Needs, Advice & Complaints Team Manager

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