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Care Opinion

Ward 22 patients at risk

Story from nhs.uk

"Ward 22 patients at risk"

About: Royal Lancaster Infirmary

Whilst staff are friendly and mean well, they seem to lack basic training.

Staff use drag lifts when moving frail patients.

Staff do not know much about the patients beyond their names.

They do not know if patients walk or use a wheelchair.

Staff do not pass information on from one shift to another.

Staff do not notice when patients spit out tablets.

There is a dis-connect between ward staff and other departments.

Family are scared to complain in case relatives suffer for it.

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Responses

Response from Royal Lancaster Infirmary 4 years ago
Royal Lancaster Infirmary

Submitted on 22/10/2019 at 13:01
Published on nhs.uk at 18:47

Hello, thank you for taking the time to share you feedback. We are very keen to learn more and speak with you directly. We would appreciate it if you could contact our Patient Relations team on 01539 716621 to allow us to carry out that work. Thanks again and hope to hear from you soon.

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