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A weight lifted

Posted By Relieved Friend

"A weight lifted"

About: Community mental health services / Wandsworth Rehab & Recovery Team

(as a friend),

I was very impressed with Dr Hubbeling from Wandsworth Home Treatment Team. She was organised and methodical. She asked relevant questions and explored gently when my answers were not clear. An excellent bedside manner. 

Once she had come to a conclusion she explained succinctly what options were available and then promptly took action to seek a solution. 

After two weeks of frustration I finally felt that someone understood my condition, sympathised and helped. 

Thank you Dr Hubbeling 

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Responses

Response from Winson Keens-Douglas, Clinical Effectiveness Officer, South West London and St George's Mental Health NHS Trust 4 years ago
Winson Keens-Douglas
Clinical Effectiveness Officer,
South West London and St George's Mental Health NHS Trust

Submitted on 08/01/2020 at 16:49
Published on Care Opinion at 16:58

Dear Service User,

My name is Winson, and I am a member of the Patient Experience Team for the South West London & St. George's Mental Health NHS Trust.

Thank you for your feedback, I'm delighted to hear you had such a good experience with Dr. Hubbeling from the Wandsworth Home Treatment Team and to hear that you really feel helped and understood. These are standards we strive for within the Trusted and we were very pleased to hear you describe her work with you in such glowing terms.

I will be sharing this feedback with her and also her Team.

I thank you again for taking the time out to leave such a lovely comment on Care Opinion.

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