"Terrible appointment system"

I have just about given up with the RDE hospital. I have had two years of total chaos with appointments. I have had every excuse you can think of, like we sent the letter it’s not our problem if you don’t get it. ( well actually it is, the hospital has a duty of care to at least make sure patients know about appointments), I have been told we can’t do a confirmation of appointments by phone as it’s too complicated for patients.( which actually it isn’t as some appointments I can confirm by phone). I have been told the computer messed up, I have been told someone has tried to contact me ( and they haven’t). Luckily I have been under three fantastic hospitals who never treat patients like this and always follow through and communicate so my care has been done there while the RDE are still messing about with appointments. Changing them without informing me, booking in operations without my knowledge then cancel that op so I then have to phone to find out what they are talking about as I haven’t been informed or booked an operation and so it goes on and we just go round in circles. I have contacted PALS who are amazing and so helpful and nice, but I now have an outside investigation going on as PALS as it was explained to me are the middle men and peace keepers but nothing will be done to change it if the hospital can keep it in house and something needs to be done about the appalling appointments system.