"Each night I would have to correct the medication"

My previous complaint was not acknowledged or discussed, it was filed in my case notes and ignored. 

My GP rang my consultant at the Radbourn Unit three times to speak to them, but they refused to talk to him. The same thing happened to my Pain Management Consultant. The consultant did pass on the message that they didn't acknowledge or rate their clinical opinions, despite having known me for twenty plus years and being experts in their fields.

On one ward round the consultant made the decision to make some medication compulsory without telling me. I only found out later when four nurses came and told me to take the tablets that I was having a bad reaction to,  or I would be forcibly injected.

There was no proper assessment on admission by the Medical or Nursing staff. So things that were totally incorrect were taken as gospel,  rather than discussed and corrected. I firmly believe that if that had happened I would not have been put on a Section 2. I was not told about the Section for 48 hours, I then made repeated requests a number  of times a day to formally challenge it. This was not acknowledged or acted on,  as per the legal requirement under the Mental Health Act. It also meant that there was no care plan.

The staff on the ward seemed to stay in the ward office and have as little to do with patients. I saw axillary and bank staff sit at the nurses' desk and deal with what was happening on the ward. The qualified staff, including the Management team remained in their offices with the doors closed. This meant that myself and other patients had to beg for attention. Nothing was handed over properly, so every issue had to be started from scratch with every shift. Some of the staff were rude and behaved cruelly.

I made a complaint about a member of staff, it was not discussed or investigated. They were moved to a different ward, then brought back without the issue begin dealt with.

Each night I would have to correct the medication and/or dosage as my drug card was not read correctly. On two occasions I had to refuse to take medication that was actually prescribed for someone else. A complaint was made, and the member of staff who made the mistake was supervised for one night, then they were back to making mistakes that could harm or kill someone if they are not well enough to know what they should be taking.

Please note that prior to a Care Quality assessment visit, one member of staff wrote completely fictitious positive comments about patients experience on the ward. The ward and staff were described in glowing terms, which could not have been further from my experience.