"Amazing staff"

About: Birmingham Children's Hospital Birmingham Children's Hospital Birmingham B4 6NH

Posted via nhs.uk 4 years ago

My son had elective ENT surgery yesterday and the care we received from walking through the doors in waterfall house ward 17 to leaving the surgical Day unit was excellent. As a sister in the NHS I know the limits and constraints of an underfunded and overstretched health service. Despite this every staff member we met did their job, with skill, compassion, kindness and dedication. I was terrified and anxious even though it was a minor op but everyone explained everything and put my mind at ease. Special mention to Batman’s mom (the nurse on ward 17) ENT consultant and Registra, consultant anaesthetist and the lovely HCA on Surgical day unit who looked after us. Thank you all

More about:

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Birmingham Women's and Children's NHS Foundation Trust

Submitted on 19/02/2020 at 14:13

Published on Care Opinion at 17:13

Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. We are pleased to hear that your son and your family received excellent care where our staff showed compassion and understanding by explaining things and putting your mind at ease. We will share your lovely comments with the ENT team, Surgical Day Unit and with the Ward 17 team. Best Wishes, Patient Experience Team.

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Birmingham Women's and Children's NHS Foundation Trust

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Opinions
Next Response	j
Previous Response	k

Amazing staff

"Amazing staff"

Responses

Keyboard Shortcuts