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Poor Care

Story from nhs.uk

"Poor Care"

About: Arrowe Park Hospital

Referred by gp to go to surgical emergency unit as I was suffering from severe back and abdominal pain accompanied by high heart rate and temperature. I spent almost 8 hours In the department and was given various tests which showed I had inflammation of abdominal and chest cavity.I was eventually seen by clinical surgeon and examined and even though I was clearly in pain still and he didn't know exactly what was wrong with me said I could go home, no mention of pain management whatsoever. I eventually made it to my car in sever pain and got home and spent a sleepless night in the worst pain I have ever encountered feeling totally let down by hospital.

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Responses

Response from Arrowe Park Hospital 4 years ago
Arrowe Park Hospital

Submitted on 02/01/2020 at 14:11
Published on nhs.uk at 14:13

We are very sorry for your poor experience on our Emergency Surgical Assessment Unit. The hospital is committed to the provision of high-quality patient care but we appreciate that there can be times when we do not get things right.

We would be very happy to look into your experience further but to do so would need some personal details and more information about what happened. If you would like to discuss this, you can contact us directly via our Patient Experience Team on telephone 0151 604 7660 or email wuth.patientexperience@nhs.net.

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