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Professionalism & dedication

Posted By mercuryex67

"Professionalism & dedication"

About: Crosshouse Hospital / Trauma & orthopaedics

(as a relative),

I was a patient in Ward 2B on two occasions (over 7 weeks in total), during September-November 2019.

The professionalism and dedication to duty shown through, from the cleaners, tea lady, auxiliaries, admin, nurses, physios all the way up to the consultants was excellent. ( apologies if i have missed anyone)

I have been calling Ward 2B the Hilton, it was such a welcoming, friendly and caring environment.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 06/01/2020 at 12:06
Published on Care Opinion at 12:06

picture of Eunice Goodwin

Happy New Year

Dear mercuryex67,

I am delighted you enjoyed your recent stay at the Kilmarnock Hilton. Welcoming, friendly and caring is just what the doctor ordered. With Professionalism and dedication dropped in for a full house. I am sure everyone in the team will take great pride in reading your accolade to them, so thnak you so much for taking time to share this.

I hope you are recovering well,

Best wishes

Eunice

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