This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Replacement Knee operation @ Borders General Hospital

Posted By FreddieF

"Replacement Knee operation @ Borders General Hospital"

About: Borders General Hospital / Trauma & orthopaedics (Ward 9)

(as a service user),

The knee replacement surgery was a long awaited operation as I was in considerable discomfort. I had been rather nervous of going in to hospital being aware  of the huge stresses and pressure the NHS so I was expecting a hurried basic service. To my utter joy every single discipline from the first admission procedures to the excellent nursing staff was given with cheerfulness, expertise, thoughtfulness and respect. It was wholly a 5 Star treatment from every possible department.   I am very grateful and the whole experience has completely restored my faith in our wonderful health service. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sarah Horan, Director of Nursing, Midwifery & Allied Health Professionals, NHS Borders 4 years ago
Sarah Horan
Director of Nursing, Midwifery & Allied Health Professionals,
NHS Borders

Submitted on 29/12/2019 at 18:25
Published on Care Opinion at 18:32

Dear Freddie F

Coming into hospital when you have been waiting for planned surgery is equally stressful to an emergency admission especially when you have been discomfort.

The NHS does operates under pressure, however I am glad that your experience in the BGH was so positive. We have an amazing team of staff who are dedicated to providing the best care for our local community and I am glad that this was the experience you had.

I hope that are recovering well from your knee surgery and that your discomfort has reduced.

With all best wishes for a Happy New Year

Sarah

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Grace Brydon, Clinical Nurse Manager, Planned Care, Borders General Hospital 4 years ago
Grace Brydon
Clinical Nurse Manager, Planned Care,
Borders General Hospital

Submitted on 03/01/2020 at 16:12
Published on Care Opinion at 16:12

Dear Freddie

I am so glad to hear that your recent stay in ward 9 was a positive experience and that it has changed your opinion of the NHS. We do strive to make it allay peoples's fears and anxieties as much as possible in what we know can be a very anxiou time for people.

We really do appreciate you taking the time to give this feedback, which I will share with our team.

I hope you are now recovering well from your knee replacement and have enjoyed the festive period.

With best wishes

Grace

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k