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"I do not think they should put old people through this"

About: University Hospital Wishaw / Endoscopy

(as the patient),

I don't like to moan or complain but am quite upset.  I have problems with choking and have to go to the hospital 3 times regarding a gastroscopy.  The first time I attend I went with my friend in a taxi, as my husband is ill and couldn't go with me.  When I arrived I thought I was going to be put to sleep but I had made the wee mistake of letting them know I had arrived and would be going home by taxi.  They said I couldn't be put to sleep as I would need someone to drive me home and take care of me. I was so stressed I thought I was having a heart attack.  The nurse calmed me down before I saw the doctor.

At the second visit they had found polyps and I needed to come back in again.

I received a letter to attend in mid December.  I thought it would the same doctor so I was ok about it.  I knew I would be put to sleep so I arranged to go by myself in a taxi but my nephew would meet me to bring me home.

When I got there I was nervous and stressing again.  The same nurse as before gave me a letter to sign, and mentioned that there may be students in the room.  I asked again about being put to sleep and was told me it would be ok, she explained that the drug they would use would put me to sleep and I wouldn't feel anything.  I felt happy and reassured,

I went through to another room and undressed and put on my gown.  I was concerned as I had not yet had the cannula fitted for the drug to put me to sleep fitted yet but I was told it would be done in the treatment room.

I went through and it was a different doctor to the previous appointment who I had expected to see.

Another doctor came to put my cannula in, I told them not to use my left side as I had had breast cancer.  The tourniquet was pulled so tight it was painful and I yelled. 

The doctor looked at me quite impatiently and loosened it.  I alway's have had trouble with my veins but I tried to lighten the mood by teasing and told them not to worry as I have a good pain threshold. Still couldn't get a good vein so tapped my hand a few times.  I was still trying to be jokey but it was sore. Tried to insert the cannula but I saw the needle come back out, it hurt and I think a wee bit of the drug was lost. That area was abandoned and used another cannula was used in a different vein, I actually thought to myself at this point that this doctor might be a trainee.  The 2nd cannula only went 1/2 inch into my vein still leaving the other needle hanging.  A nurse came and helped by removing the hanging syringe.

They then said I need to have my throat sprayed.  I said again I wanted to be put to sleep but I had to have the spray first. I tried to cover my anxiety and nerves by being a bit jokey.  I finally laid down but I don't think I had enough drugs I could feel everything and I started to choke.  I was really worried I was going to be sick.  I have always had problems with my throat, I've had my tonsils and thyroid removed.  I'd had a small breakfast at 7 but it was now around 4.  I was worried I would make a mess.  I began fighting and panicking, there was no explanation, I was choking and frightened and so upset that I couldn't help it and let it all go, I vomited water type liquid.

I was wheeled out of the room by a nurse who had my dentures.

When my nephew got me home I put cold cloths on my hand as it was and still is swollen, bruised and black.  I was told I would feel groggy for 24 hours but I made tea - drinks and a small pie for our tea so I wasn't doped up.

I am angry that I was duped, I wanted to be asleep, I don't think the drug even went into my vein.

I don't like to complain but I do not think they should put old people through this.  It is totally wrong in my opinion.

I hope you see this as constructive criticism. 

  

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Responses

Response from Kim Brown, Senior Nurse for Surgical & Critical Care Services, University Hospital Wishaw, NHS Lanarkshire 4 years ago
Kim Brown
Senior Nurse for Surgical & Critical Care Services, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 03/01/2020 at 08:00
Published on Care Opinion at 08:00


picture of Kim Brown

Dear sierranq89

I am sorry to hear of your experience whilst attending for your procedure in our Endoscopy Department.

I thank you for taking the time to feedback to us. I appreciate it can be difficult to provide negative feedback but it can prove to be invaluable for us to improve the way we do things in the future

We are keen to ensure every patient who attends our hospital receives the highest standard of care and is treated with dignity and respect at all times.

I invite you to contact our Patient Affairs Team to provide some more details around your appointment to enable me to investigate this further. Meantime, I will be sure to share your feedback with the team and ask they reflect on your experience to ensure this does not happen again in the future.

Kindest Regards

Kim Brown

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