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Receptionists rude.

Story from nhs.uk

"Receptionists rude. "

About: Coventry NHS Healthcare & Walk in Centre

Went yesterday after being referred by 111 due to own surgery being closed.

Lady at desk asked me the issue so I told her. She then started asking some personal questions that she could have retrieved from the form that she had thrust at me previously. She treated me as if I was inferior for being ill.

There were other people queuing so do not think she needed to ask such questions. I understand there is a need to triage. But I aid given her details on the form.

The nurse I saw was great she really took her time and explored all of my symptoms to ensure I was given the best care. Couldn’t fault her. Thank you.

Visited toilets after and these were not pleasant.

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Responses

Response from Coventry NHS Healthcare & Walk in Centre 4 years ago
Coventry NHS Healthcare & Walk in Centre

Submitted on 19/12/2019 at 13:01
Published on nhs.uk at 13:08

Thank you for sending us your message through NHS Choices. We aim to provide a great experience for everyone who uses our services and we are so sorry that you have not had such an experience. We have passed your comments on to the service manager, particularly the issues you have raised around Coventry Walk in Centre and if you would like the service to contact you to discuss these concerns please contact the Customer Experience Team at customerservices@virgincare.co.uk or on 0300 303 9509.

Thanks again for your feedback. Jo Ayres, Lead for Customer Experience.

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