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"I wanted to know what was happening"

About: DHU Healthcare CIC / NHS 111 Pilgrim Hospital / Accident and emergency Pilgrim Hospital / Gynaecology Pilgrim Hospital / Maternity

(as a service user),

Rang 111 service due to bleeding/clotting at nearly 11 weeks pregnant, was advised to visit A&E within the hour.

5-6 hours in A&E while under impression I would receive an ultrasound.

Was then seen on Pilgrim hospital gynaecology ward & had a speculum examination. Nurse advised I needed to stay over night to be monitored (despite me expressing I did not want to stay, my obs were fine & I felt fine in myself) nurse advised I would receive emergency ultrasound the next day so I agreed to stay, as I was desperate to know whether my baby had passed away.

Next day, I stayed on ward & still advised by staff I was waiting for on call doctor to arrive & perform ultrasound to give answers as to whether baby was still with us. 

At 1pm consultant did ward rounds and advised me I had been given incorrect information & would not be receiving an ultrasound as this is not a facility any department is able to provide during the weekend (4  staff attended while this information was given which I feel is perhaps insensitive & unnecessary) 

This news was completely devastating as I was desperate to know what was happening & found it traumatic being on a shared ward over night, no sleep or support from my husband which I could have had at home.

The consultant also advised I was not guaranteed a scan the next day either, even if I stayed over night again or if I returned to the early pregnancy unit. I decided to return home to my family & to get some rest.

Thankfully, I was given an ultrasound appointment in the early pregnancy unit the next day and unfortunately my baby had passed away & I was offered the different treatment options available. 

The midwife who spoke with us immediately after the devastating news was simply amazing, compassionate & genuine. Explained our options clearly & genuinely seemed to care that we were going through such a harrowing experience. We can’t thank this midwife enough for her care & compassion and felt it made a traumatic experience a little bit more bearable. Clearly a very special person and midwife and should be recognised for this outstanding care. We are so very grateful & hope people can learn from the example.

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Responses

Response from Debbie Richards, Gynaecology Outpatients Sister, Trust wide, United Lincolnshire Hospitals NHS Trust 4 years ago
Debbie Richards
Gynaecology Outpatients Sister, Trust wide,
United Lincolnshire Hospitals NHS Trust
Submitted on 23/12/2019 at 16:19
Published on Care Opinion at 16:19


Dear Starlight 123456789,

I am so sorry to read of your recent experience and sad news, and send our condolences on behalf of the Gynaecology Team.

I am sure the inpatient Sister will respond to your comments also, and will certainly address the comments you have made regarding your experiences during admission.

It is positive for us to read that you found the nurse who saw you in the Early Pregnancy Assessment Unit ( EPAU ) compassionate and understanding.It is really important to us all within the Gynaecology team, that you have this support during these distressing circumstances and I know the nurses who cover this service within the Gynaecology Outpatients team will be extremely appreciative that you have taken time to leave this feedback during such a difficult time.

I will ensure that your feedback is passed on to the EPAU nurse and the associated nursing team, and thank you again for your time.

We wish you all the very best for the future

kind regards

Debbie Richards

Trustwide Gynaecology Outpatients Sister

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