This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Still awaiting an appointment

Posted By BFamily01

"Still awaiting an appointment"

About: The James Cook University Hospital / Oral surgery

(as the patient),

Was referred by my dentist in late August 2019. We are now nearly at the end of December and I'm still awaiting an appointment. I have rung several times but no one answers. Called through main switchboard and let it ring for 28 minutes before hanging up. No letters or calls and my dentist hasn't heard anything either.  

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The James Cook University Hospital 4 years ago
The James Cook University Hospital

Submitted on 24/12/2019 at 11:44
Published on nhs.uk at 11:47

Good morning

Thank you for leaving comments on the NHS Choices Website for the South Tees Hospitals NHS Foundation Trust.

I am very sorry that you are experiencing problems contacting the Oral Surgery Department at The James Cook University Hospital.

Please contact the Patient Advice and Liaison Service (PALS) on 01642 854807 who can help to resolve your issues.

The PALS service is available Monday to Friday from 9 am to 4 pm excluding bank holidays. When PALS officers are dealing with other enquirers, you may reach the voicemail. Under these circumstances, please leave a message with your name and contact telephone number and an indication on the most convenient time to ring you back.

We look forward to hearing from you shortly and in the interim, please be assured that the department has been made aware of your comments.

Thank you

Kind regards

Patient Advice and Liaison Service (PALS)

Corporate Services

2nd Floor

Murray Building

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Tel no: 01642 854807

Email: stees.pals@nhs.net

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k