This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

House move

Posted By Kylah

"House move"

About: General practices in Ayrshire & Arran

(as the patient),

We moved into the area from another NHS Trust area and the care we have received here has been exemplary. From first registering with a local GP to making appointments, getting hospital appointments made within a very short time after having to wait a long time at our previous location, we can't praise the staff and organisations enough. Other Trusts could take lessons from NHS Ayrshire & Arran.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 23/12/2019 at 17:57
Published on Care Opinion at 17:57

picture of Eunice Goodwin

Dear Kylah,

It is heartening to know that your experience since joining NHS Ayrshire and Arran has been so good. Thank you so much for taking the time to tell us this. It really makes a difference to staff to hear the positive side of the care we give, as well as the less positive.

I wish you all the health, wealth and happiness in your new home,

Best wishes,

EuniceImage title

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k