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"Sad experience"

About: The Bradgate Mental Health Unit

I can't emphasise that this is the kind of service you will get with a mental health service underfunded by government. From being refereed to actually getting on medication took 3 years. Yes 3 years, 5 appointments over 3 years. So when people complain about having their appointment moved, mine was moved several times. Often giving me appointments I couldn't make because over summer as a student I did not live in Leicester. Or change my appointment to an early time slot without notifying me. Finally on the day when I was prescribed my medication I almost had a breakdown as the doctor said he could not find my notes (seeing a different doctor). He eventually found them on paper form. The whole experience has been horrible. I understand all staff are over-stressed and stretched, unfortunately this results in a service not fit for purpose in the 21st century. I wish like the other reviewer I changed units with the help of my MP. As a student however, I have no time to do so things. Fortunately now I have finally been diagnosed with ADHD and on the medication. If I knew from the very start it would have taken this long I honestly would have gone private. I wish the staff all the best given their circumstances, but if you are in a hurry please go private, or wait 3 years like I did.

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Responses

Response from The Bradgate Mental Health Unit 4 years ago
The Bradgate Mental Health Unit
Submitted on 27/12/2019 at 09:43
Published on nhs.uk at 12:23


Hello, I am sorry that you had such a difficult experience obtaining your diagnosis and treatment for ADHD. I am glad that you are now receiving treatment and are feeling better. If you would like to discuss your experiences, or want me to investigate your concerns, please contact our PALS team by telephone 0116 2950830 or email: pals@leicspart.nhs.uk and I will call you to discuss further. Once again I am sorry that the service you received was not a positive one.

Regards

Team Manager for ADHD Services

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