"Horrendous Experience"

I attended the practice yesterday for a coil to be fitted I was incredibly nervous as this process is incredibly invasive and having been a victim of sexual assault this added to my anxiety immensely. The receptionists informed me that yet again the computers were down having been so a few months before when I was meant to have the treatment, I was left unsure whether I would have the treatment but after asking I was told I would. I was so nervous so I took some water from the water fountain, the doctor then pointed to me from the reception desk saying “is that one for me”. She called me in and so I left my water cup on the floor under my seat to which she said aggressively “was that full” I said “yes” she then rolled her eyes and exhaled loudly. She led me into the room where she had to ask lots of questions as the computers were down, she was aggressive and blunt especially when asking “have you ever been pregnant including miscarriages abortions etc” this was an extremely unsympathetic and insensitive way to ask for the many women who would have experienced this and I was appalled. I accidentally said November instead of December, when asked about my last period, when I corrected this error she grew very frustrated and said “you didn’t say that you said November”. She was rushed with her information and it just seemed like I was a nuisance, she didn’t seem to trust anything I was saying. I was given the job of moving the seat up and down I accidentally pressed the wrong button and she almost shouted “no not that one ughh”. The doctor was insensitive, she made my anxiety so much worse, she didn’t talk me through clearly and slowly what was happening. She should not be working in a sexual health clinic where thousands upon thousands of people will be nervous for whatever reason whether that be their past experience of sexual violence or just nerves for the treatment. I was appalled and actually cried in the toilet when I was taking a urine sample. I would’ve put her attitude down to her having a bad day but I experienced the exact same attitude with her when I was meant to get my coil fitted the first time. She pointed at my boyfriend with an angry look and said “this the boyfriend”, she did not apologise for me having to wait and being confused about the computer situation. Yet again she was rude and uncaring. I was so upset after my procedure and have thought about it immensely, this woman has the power to do so much good in peoples lives yet she acts like her patients are worthless time wasters . My friends have all had similar experiences. I will not be returning for fear of getting this doctor again and her nurse who equally laughed at me for moving to far over the edge of the seat when I had never had anything like this done before. This review will be followed by a formal complaint, for my sake and for all the vulnerable people this woman will be dealing with these issues have to change. I would recommend to avoid this doctor at all costs.