"Audiology drop in"

My husband has been finding it quite difficult to get anybody to listen to him at the Audiology drop in department Princess Gate Hamleton. He has tried to explain his problems but feels like no one is listening to what he has to say. I offered to speak to the service on behalf of my husband in hope that I could explain the issues he has been having.

I myself work in Health & Social care so deal with these kind of service in my line of work so thought I would be able to stay calm and explain the issues but I myself came away from the speaking to staff just as frustrated.

The issue we are having is that my husband in the past has been able to manage his hearing aids himself via the going to the classes and then managing and ordering new parts on-line, the issue is that when the size of his hearing aid has been entered incorrectly by someone onto this computer system, so when he tries to order new parts they send the wrong size. When we try to explain this to staff they are not very helpful at all and direct us back to the website.

We feel like we are in a horrible cycle of not being heard and all the while my husband cannot hear properly and we are both very frustrated by the whole process to the point we have both felt weepy after coming off the phone to staff who have not been able to resolve the issue.

Please can someone help get the correct size of my husbands hearing aids entered onto the computer? ? ?