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"Not thorough at all"

About: City Health Care Partnership CIC Northern Lincolnshire and Goole NHS Foundation Trust

I visited Goole district out of hours tonight with my 9 week old after calling 111, she hadn’t been passing stools for the last 2 days and was in pain, as I waited in reception a takeaway had been ordered and they were trying to figure out who’s it was, as I was called through by the gp it turned out the kebab was hers, I followed her into the room and she asked what the problem was, I started to explain how my daughter is a twin and why I had recently taken the other one to out of hours for reflux in order to explain to her why I had changed her milk, she rudely interrupted as if she was in a rush and said “and what about this twin” before I had finished my sentence. I carried on explaining and she said she will need some lactolose, printed off a prescription and sent me on my way.

I was really disappointed, my daughter is only 9 weeks old and in pain with constipation, she didn’t check her tummy or even get her out of the car seat to look at her. I wasn’t advised how to give the prescription to her for example before or after food. I’m not a doctor and yes I know I have changed her milk but she also wasn’t taking her original formula, it could have been more than just constipation. I felt so rushed and just like she wanted to get to her takeaway before it got cold. I will be taking my daughter to my usual doctor tomorrow as I need some advice on the formula I’m using on both twins. Hopefully I will get more help there.

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Responses

Response from Jo Loughborough, Senior Nurse, Patient Experience, Northern Lincolnshire and Goole NHS Foundation Trust 4 years ago
We are preparing to make a change
Jo Loughborough
Senior Nurse, Patient Experience,
Northern Lincolnshire and Goole NHS Foundation Trust
Submitted on 19/12/2019 at 16:28
Published on Care Opinion on 20/12/2019 at 16:07


Good afternoon,


Unfortunately, we are unable to respond to your concern as the out of hours service at Goole Hospital is not managed by the Trust. This service is run by City Health Care Partnership. Their email contact for leaving feedback is:-

chcp.customercare@nhs.net

Kind Regards

The Patient Experience Team

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