Had a appointment where I was only 2 minutes late but my health provider refused to see me there have been number of times where I have been waiting for more than 20 minutes to be seen at a appointment but today I didn’t get seen for being 2 minutes late which I think is unfair.
The reception staff there are very rude at times and very unhelpful they need to understand that they are the first point of call and being unwell every one could do with a smile or a happy face to greet them makes a world of a difference I must say I preferred the old reception staff as they alway had a smile on their face no matter how hard their day was or how much pressure they were under. It’s very difficult to get appointments so was advised to sign up for online appointment it took the practice 2 months to get it sorted and 4 months down the line in still waiting to have my kids put on there every time i ask when it will be done it’s always waiting for admin to do it. My question is why set up a system that is not going to work or be maintained as there are hardly any appointments on there either just tells to call the surgery. This practise was very good when I joined in 2007 but now it just seems like no body cares any more!!!!
"Getting worse "
About: Palfrey Health Centre Palfrey Health Centre Walsall WS1 4JQ
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