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"Excellent practice"

About: Royal Stoke University Hospital

My care from initial consultation was excellent, I was kept fully informed and had a detailed explanation of the procedure which I found very reassuring. The Day Care surgery worked well for me and I appreciated the time that staff spent with me ensuring at all times I was comfortable, nothing was too much trouble. I can also compliment the welcome sandwich and copious amounts of tea & iced water provided after my surgery once back on the ward. I also want to thank the Orthoptists who have taken very careful measurements, conducted numerous tests to aid the Ophthalmologist. I cannot thank you all highly enough. Overall a brilliant experience.

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Responses

Response from Royal Stoke University Hospital 4 years ago
Royal Stoke University Hospital
Submitted on 13/12/2019 at 08:25
Published on nhs.uk at 10:18


Thank you for taking the time to provide us with your feedback. I have shared it with the team who I know will be delighted to receive it.

Kind Regards

Angela Grocott

Head of Patient Experience

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