This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

terrible

Story from nhs.uk

"terrible "

About: The Doctors House, Marlow Medical Group

Communicating with this practice is a nightmare. I have tried to sort out care for an elderly relative that meet the 2 week wait criteria for bowel cancer and I am ignored even though it has been submitted more than once in writing and verbally. The latest response ignores my concerns re cancer. They previously agreed to do an ambulatory ECG which would have identified intermittent AF and if this has been treated the patient would not have had a stroke but they failed to do the 24 tape the doctor had confirmed in writing he would do

previously they have failed to respond to another family member contacting them in the 48 hour window it took a week to get a response

I have been told I cannot complain or speak to anyone in charge

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Doctors House, Marlow Medical Group 4 years ago
The Doctors House, Marlow Medical Group

Submitted on 13/12/2019 at 14:02
Published on nhs.uk at 14:30

Thank you for taking the time to provide feedback. I am sorry to hear that your experiences with the practice have been unsatisfactory and would welcome the opportunity to investigate this further. Within the practice there is a complaints process that enables any patient to formally raise concerns about any aspect of their care; full details can be found on our website at: https://www.marlowdoctors.co.uk/practice-information/policies-and-procedures/complaints-policy/

I believe you may have already spoken with one of our GP Partners regarding this issue, but if you would like to contact me directly I would be happy to investigate your concerns; my direct line 01628 405570.

Kind regards,

Matthew Saunders

Patient Services Manager, Marlow Medical Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k