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"The amazing care my grandad recieved during his final hours."

(as a relative),

at the end of November my granddad was rushed to resus with pneumonia and sepsis. He was seen to straight away and given all the care he needed at the time. However, it was decided due to his dementia and co-morbidities that the antibiotics and treatment would not be appropriate.

The Resus department then moved my granddad to the quiet room where he stayed until he sadly passed away. I want to say a massive thank you to every single member of the team that dealt with my family and my granddad during the 12 hours he was in the hospital. The nurses, HCA'S and student nurses were all so compassionate. they made us feel that we could call them at any point we were concerned. They made my granddad as comfortable as they could but also looked after us as a family too. Nothing was too much trouble for anyone in that department. The nurses were so respectful and compassionate about my granddads final hours and treated him with so much dignity. The nurse in charge that took over the shift when my granddad finally passed away talked to us about the whole process and gave us as much time as we needed. The calmness and consideration of everyone within the resus department was amazing considering the environment we were in and what we were all going through. I would just like to say a HUGE thank you to every single person who cared for my granddad and treated him with the dignity, respect and compassion that he deserved.

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Responses

Response from Northampton General Hospital NHS Trust 4 years ago
Submitted on 18/12/2019 at 11:35
Published on Care Opinion at 12:39


Good morning,

Firstly may I express our sincere condolences on the passing of your grandfather.

Thank you very much for taking the time to leave such positive feedback during what must be a difficult time for you and your family.

We are so pleased to hear that the staff made your grandfather comfortable and that they took great care to ensure you and your family were looked after too.

Your positive feedback will be shared with the relevant departments and staff that were involved in your grandfather's care.

Best wishes

Patient Experience Team

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