"Appoinments failings"

I was due a two year review in December and phoned the hospital as I had not received a letter.  I left a message however no-one returned my call.  I phoned again in November to be told about my appointment.  When I realised that the date they gave was a Saturday, I phoned back to confirm the date and time was correct.  I was then told I had no appointment as the date and time I was given was the date and time for my appointment 2 years previously and had therefore been put on a waiting list.

I have had some great treatment at the hospital and cannot rate the staff more highly however time and time again the appointment system fails.  For a repeat appointment like this there should be a flag on your system to make sure an appointment is booked in good time in line with current waiting times.  I even phoned in October to try and ensure all was scheduled as per my last visit and phoned again in November however no appointment was made.  Its very disappointing.