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"My sister's treatment after diagnosis"

About: Community Mental Health Services / Dementia Outreach Team (DOT)

(as a service user),

She was sent home as the hospital was very short of beds, into the care of my husband and myself as her husband had just died as well.  We felt very concerned, didn't know where to turn for support and deeply worried.  After a considerable time we were put in touch with Dementia Outreach and they made a huge difference.  They came to speak to my sister and they treated her with respect and great understanding.  They also advised a change in her medication which lead to her being calmer and more relaxed.  My husband and I also felt much more reassured and less lonely. 

After many months we were advised that Social Work should have been involved with my sister immediately after being discharged from hospital.  However it was a long time and after many phone calls that someone from that department got in touch

The Social Worker was less than helpful and If it had not been for the care and support of Angela, my sister, my husband and myself would be desperate  and at a total loss as to how we could move forward and get the best possible care.  As a result of Angela's hard work, care and consideration, my sister has now been moved to a facility which, for the time being at least, she is getting treated with dignity, respect and great individual care.

We cannot thank Dementia Outreach, and in particular, Angela Kane, enough for her professional care for my sister but also, the support and encouragement she provided my husband and myself

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Responses

Response from Susan McConachie, Clinical Nurse Manager, Community Mental Health(Older Adults), NHS Forth Valley 4 years ago
Susan McConachie
Clinical Nurse Manager, Community Mental Health(Older Adults),
NHS Forth Valley
Submitted on 17/12/2019 at 11:45
Published on Care Opinion at 13:49



Many Thanks for taking the time to give such positive feedback. I've shared this with the Dementia Outreach Team and Angela who also wish to pass on their thanks.

It is great to hear that not only your sister but yourself and your husband felt reassured and supported by the team and I'm glad that your sister is now receiving care and support in an environment you are all happy with.

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Response from Lorraine Robertson, Service Manager, NHS Forth Valley 4 years ago
Lorraine Robertson
Service Manager,
NHS Forth Valley
Submitted on 17/02/2020 at 15:10
Published on Care Opinion at 16:59


Thank you so much for this positive feedback. Comments like these go along way to show just how much this service and the staff that deliver it are appreciated

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