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9 Hours in AMU - Blocked disabled toilet access.

Story from nhs.uk

"9 Hours in AMU - Blocked disabled toilet access."

About: Good Hope Hospital

9 Hours in AMU. 84 Year old given a diuretic due to pulmonary edema and swollen legs. Patient unable to stand due to swelling. Given a wheelchair as no beds in a corridor, relatives told to take him to the toilet. Disabled toilets blocked by other patients beds placed in side corridors having run out of space. Patient should never have been given a diuretic when unable to stand or be provided with a bed and bedpan. Patient (who has polymyalgia) has now suffered knee damage due to above.

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Responses

Response from Good Hope Hospital 4 years ago
Good Hope Hospital

Submitted on 20/12/2019 at 13:18
Published on nhs.uk at 13:26

Responded: 17.12.19

Dear Graham

Thank you for taking the time and trouble to post you and the patient’s experience in our ED at Good Hope Hospital. I am very concerned to read your comments and would like to reassure you that the Trust takes seriously the issues that you have raised.

Could I please ask you to contact us on 0121 424 0808 or email uhb-tr.Complaints-ConcernsandCompliments@nhs.net if you wish to take these concerns further, I will nevertheless, send your posting onto the management team of the AMU so that they are aware of your concerns. Please contact us so that we can obtain some more information, please be aware that we would require a patient’s written or verbal consent for information to be shared with you.

With kind regards

Patient Experience Team

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