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About: Newham General Hospital

To update: I had to remind the dr and nurses re painkillers and X-ray , then at 2.30 finally got painkillers. I’m in two minds as to whether they even requested xrays when they said they did. No one that you speak to seems to knows what’s going on. Lack of communication and follow through. No one can even tell where their pts are. This is dangerous, not sure how staff can work in this uncertainty. I’m standing for last 20 mins waiting for drips as am needs fluids and steroids. Literally lady sitting on floor here. Not their fault re sources. But they fail in communication and getting jobs done. 2019 and leaving pts in pain for HOURS is not on.

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Responses

Response from Newham General Hospital 4 years ago
Newham General Hospital
Submitted on 06/12/2019 at 10:13
Published on nhs.uk at 13:27


Dear Coco

Thank you for taking the time to contact us with your feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquires will be shared with you. We would therefore like to request that you contact our PALS  team on site with your details- nuhpals.bartshealth@nhs.net or telephone 0207 363 9292.

Thank you

Kind regards

Central Complaints Team

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