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Community Phlebotomy and Endocrinology service

Posted By Wellbeing gal

"Community Phlebotomy and Endocrinology service"

About: Ayrshire & Arran Community Services

(as a service user),

Efficient service. Appointments always on time and Consultant always demonstrates active listening and client centred practice. Feeling valued and part of my treatment. Request for assistance made to community phlebotomy service to help inform appointment decisions and planning. Super efficient service and very pleased to have involvement from the phlebotomy team.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 17/12/2019 at 13:01
Published on Care Opinion at 13:01

picture of Eunice Goodwin

Dear Wellbeing gal,

Thank you so much for taking time to share this lovely post. It will be a pleasure to pass this to the teams. I am sure it will make their day. You can't put a price on 'feeling valued' in this way.Image title

I hope you are well and wish you all the best for the festive season and 2020.

Eunice

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