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"A very slick process"

About: Grantham & District Hospital / Accident and emergency Lincoln County Hospital / Ophthalmology

(as a service user),

I rang 111 and was advised to go to A&E. Pilgrim is my closest A&E however I chose to attend Grantham due to previous experiences of Grantham A&E being positive.

The wait was only an hour and a half. I was triaged by a lovely Nurse who explain that I would be seen by the consultant within the hour and I was.

The consultant was brilliant. He listened to me and after examining my eye made a follow up appointment for me to be seen at the eye clinic  in Lincoln. I was given clear instructions about how to administer my medication. 

My visit to Lincoln County Hospital was impressive. After booking in it was explained to me that I would be seen by a consultant and my permission was asked in respect of if a 4th year med student could sit in on my consultation. 

Very slick process. All my questions were answered. 

I would like to add my dissatisfaction at the diabolical parking at Lincoln. I arrived 30 minutes before my 2.15 appointment and spent 15 minutes trying to find a parking space in both the public carparks. I witnessed aggressive behaviour by a number of people “jumping” into spaces where it was obvious that others had been waiting. I noticed that there are no clear signs to direct people around the carpark no arrows or signs to depict the flow of traffic. I was approached by a gentleman walking through the carpark to go and park next to Lincoln prison in a private carpark. 

This I did and was able to park for 2 hours at a cost of £2.40

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Responses

Response from Teresa Shepherd, A&E Sister, United Lincolnshire Hospitals NHS Trust 4 years ago
Teresa Shepherd
A&E Sister,
United Lincolnshire Hospitals NHS Trust
Submitted on 06/12/2019 at 08:44
Published on Care Opinion at 08:44


As a team, we take pride in the service we provide and are always aiming to make improvements. I am delighted that you are doing well and would like to acknowledge the fantastic team that we have here in Grantham.

I will share your feedback with them accordingly. Comments are shared at morning meetings and feedback such as this will certainly help boost morale and remind staff that their hard work and dedication is appreciated.

Best wishes

Teresa

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