I attended the Breast Screening Unit's Family History Clinic on at Ayrshire Central Hospital in Irvine. Having lost my mother to Breast Cancer, I attend this clinic and also for mammograms on an annual basis. I dreaded going in and my anxiety heightened as I parked the car. I was met by the smiling receptionist who immediately put me at ease with her friendly manner, I can't recall her name. Whilst in the waiting area, a nurse came through, introduced herself as Caroline and showed me through to the clinic, all the while chatting and asking about my day and plans for christmas etc. Caroline's approach to me was friendly and I felt calm, which truly made a difference to how I had originally felt about going in the first place.
"Excellent customer service at Breast Screening Unit"
About: Crosshouse Hospital / General Surgery Crosshouse Hospital General Surgery KA2 0BE NHS Ayrshire & Arran / South West Scotland Breast Screening Centre NHS Ayrshire & Arran South West Scotland Breast Screening Centre Irvine KA12 8SS
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