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appreciative of friendly staff

Posted By Uhh169

"appreciative of friendly staff"

About: University Hospital Hairmyres / General Medicine (Wards 9-12)

(as a volunteer/advocate),

Ward 13

Nursing staff very easy to talk to and very friendly. Patient very appreciative of friendly staff. This makes a big difference to his morale while in hospital. Buzzers answered quickly and staff spend time caring for patient when required. Doesn’t feel as though he is being rushed.

Medication arrives on time. Patient has had his condition explained to him by the doctors and involved in discussions re his care and he also had explained to him the road ahead. Family happy with care and has found it easy to speak to nurses and doctors re his father’s care.

The ward should continue with the very good bedside care provided by the nurses and doctors.

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Responses

Response from Gwen MacIntyre, Senior Nurse for the Care of the Elderly, University Hospital Hairmyres, NHS Lanarkshire 4 years ago
Gwen MacIntyre
Senior Nurse for the Care of the Elderly, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 11/12/2019 at 13:13
Published on Care Opinion at 13:13

picture of Gwen MacIntyre

Dear Uhh169

Thank you for posting on behalf of patients and service users as a volunteer. The comments raised are being passed onto our staff to help them continue with their good care provision.

Kind Regards

Gwen

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