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"Doctor approach Amazing "

About: Fernley Medical Centre

Call surgery and requested a call back as obviously it was an emergency and could wait. The doctor call me back quite promptly, very polite. Explained my situation and he booked me in for that evening which worked out perfect for me. Once reaching surgery didn’t have to wait much to see the doctor. When I saw the doctor he took his time out to listen and understand. I was very relaxed which I was very happy about especially being in so much pain. Within it felt like minutes the doctor had understood and suggested he inject in with an anaesthetic in my wrist which should help with my sudden onset of carpool tunnel. I was terrified but he did it so calmly that I didn’t even know he’d actually injected me until he was actually removing the needle and the pain pretty much disappeared it felt like but halved in the end I concluded as I was in extreme pain. I wouldn’t say the pain totally disappeared straight away it actually took roughly a week but I was able to cut back on the pain relief from 3-4 times a day to twice a day then once a day and thankfully to no pain relief a day. Supposed to last 3 months and I’ve got my nerve test before then. So referred me pretty much straight away. Don’t get me wrong I’ve had my bad moments with my GP practice but overall they are doing the best they can. My motto is even if they are struggling as long as they are polite and helpful the delays and things can be bearable. 5 star for the service for the day he helped me with my carpool tunnel though. Thank you

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Responses

Response from Fernley Medical Centre 4 years ago
Fernley Medical Centre
Submitted on 30/12/2019 at 10:27
Published on nhs.uk at 10:50


Dear Mrs Khanam .

We appreciate your feedback and thank you for taking time to send a review. The practice thrives on positive feedback and we endeavour to keep up the excellent care given to our patients. Feedback is extremely valued at the practice. I will share your comments with the doctor and our practice team.

Kind regards,

Roopa Jayadev

Practice Manager

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