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Kept waiting

Posted By Butcher1235

"Kept waiting"

About: University Hospital Hairmyres / Emergency Department

(as a relative),

My wife took ill on a flight back from Holiday. We contacted NHS 247 they told us to go straight to A+ E.We seen the Triage nurse then waited for 4 1/2 hours and she still hadn't been seen she felt that tired and ill she pleaded for me to take her home. Has this what our health service has become, you kept waiting that long you give up and just go home. 

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Responses

Response from Eileen Stewart, Service Support Manager, Medical, NHS Lanarkshire 4 years ago
Eileen Stewart
Service Support Manager, Medical,
NHS Lanarkshire

Submitted on 06/12/2019 at 10:27
Published on Care Opinion at 14:31

picture of Eileen Stewart

Please accept my sincere apologies for the delay your wife experienced when she attended the A&E Department at University Hospital Hairmyres. We have experienced high volumes of patients attending the A&E Department, but endeavour to treat all of our patients within a reasonable timescale and provide information and updates to all patients at all times.

Please contact me via Patient Affairs on 01355 585325 if you would like to discuss the situation further if you have any ongoing concerns.

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