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Care Opinion

Let down

Story from nhs.uk

"Let down "

About: Thomas Linacre Outpatient Centre

We had a follow up appointment for our 13yr child regarding her own issues, when we got into speak to the nurse there was no paperwork or notes, school had sent forms through in July, the nurse then found her notes but the crucial forms were missing.. Speech and language and strengths and difficulties,this was really disappointing and a waste of taking her out of school and travelling to Wigan... I was promised a follow up phone call after the nurse had spoken to school... But nothing...

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Responses

Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust 4 years ago
Susan Heighway
Patient Relations / PALS Manager , Patient Relations / PALS,
Wrightington, Wigan and Leigh NHS Foundation Trust

Submitted on 06/12/2019 at 13:20
Published on Care Opinion at 13:20

Thank you for your posting. I am sorry to read of your poor experience, it is important to us that we find out what has happened on this occasion, and how we can learn to prevent this from recurring. Please get in touch with us via email patient.relations@wwl.nhs.uk or via telephone 01942 822376.

Vicky Bolton

Acting Patient Relations Manager

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