"Very disappointing service today"

Very disappointed with the surgery today, I went to the pharmacy to collect a repeat prescription the surgery should have electronically sent last week when I requested it online. The pharmacy knew nothing about it so I had to call the surgery, after many minutes waiting I was told they printed it instead. I asked why I wasn't informed of the change given some days had elapsed since the request and I was told the surgery does not tell patients when prescriptions are ready, and I was made to feel like I was in the wrong having to call the surgery to find out what was going on! The surgery eventually said they would see if they could fax a copy to the pharmacy and contact me back. I stood around waiting for 20 minutes for the confirmation call back that they where able to do this, nothing happened, and the pharmacy staff knew nothing of it when I went back in and asked them. So I call the surgery yet again to find out what is happening and I am told they faxed it, and it was no longer the surgeries responsibility! Staff in the pharmacy eventually find the fax, but a faxed prescription is not an official prescription and no information was provided to say what the surgery is doing with the original, so the pharmacy now have to call the surgery to find out only to be told the pharmacy needs to now go and pick it up! One simple phone call to let me know the surgery changed things last week would have saved surgery staff, pharmacy staff and myself a lot of time, confusion and stress. The surgery really needs to communicate if it changes patients repeat medication requests, I need mine to remain healthy and out of hospital!