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"This team made it a whole lot better to endure"

About: Queen Margaret Hospital / Endoscopy

(as the patient),

I was seriously not looking forward to this procedure. After having the movie prep I was feeling weak and worried! I was met by the nicest team Marie, Jennifer and Dr Masterton and then post procedure by Mary. I could not have been in better hands. I was kept informed and cared for the whole way through. I cant say I enjoyed it but given that I was going to have it this team made it a whole lot better to endure, and Mary made me some excellent tea and toast afterwards, even melting the frozen butter for me.

Thank you.

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Responses

Response from Nothando Senda-Ndaba, Senior Charge Nurse, Endoscopy Unit, QMH, NHS Fife 4 years ago
Nothando Senda-Ndaba
Senior Charge Nurse, Endoscopy Unit, QMH,
NHS Fife
Submitted on 04/12/2019 at 10:38
Published on Care Opinion at 10:38


picture of Nothando Senda-Ndaba

Dear Hamish

Thank you for your feedback, I am pleased to know about your pleasant visit to the Unit. I certainly agree its not an enjoyable procedure however the team helped you to relax. I will pass your comment to the team, who am sure will be delighted to hear about your experience. Wish you the best.

Kindest regards

Nothando Senda-Ndaba

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